Practical Process Consulting utilizes extensive real-world experience in the development, improvement and implementation of operational processes across the continuum of healthcare. PPC translates 45 years of experience into operational process solutions that are both cost effective and aligned with your organization’s strategic goals.

Practical Process Consulting offers extensive experience in healthcare operations. Providing Operational Process Assessment, Operational Process Recommendations and Operational Process Implementation to the healthcare industry. Specific areas of focus include; program development, organizational development and infrastructure, process mapping, provider data management, appeals/disputes, customer care, customer engagement, enrollment, prior authorizations, EDI, programs and processes that support efficient workflows.

OPERATIONAL PROCESS ASSESSMENT (OPA)

Develop project communication strategy, cross-functional interviews, data collection, review of process inputs/outputs, analyze and map current process to determine its overall effectiveness and how it aligns with operations and strategic goals of the organization. OPA Service offerings include:

  • Project Management
  • Business Analysis
  • Executive Interviews
  • Job Shadowing
  • Process Mapping (Existing)
  • Process documentation (Existing)
  • Time/Cost Study (Existing)
  • Project Communication Plan

OPERATIONAL PROCESS RECOMMENDATIONS (OPR)

Review of current process findings and specific information on opportunities for immediate corrective action to address inefficiencies in the process. These may include; redundant steps, missing connections and follow-up steps, intra and inter departmental gaps, staffing or leadership opportunities. Recommendations provide the level of detail necessary for a department or organization to implement the Operational Process Recommendations utilizing internal staff or contract with Practical Process Consulting to perform the Operational Process Implementation. OPR Service offerings include:

  • Project Management
  • Business Analysis
  • Process Mapping (New or Modified)
  • Process documentation (New or Modified)
  • Gap/Staffing Analysis
  • Recommendation documents
  • Implementation Project Plan
  • Executive and Departmental Presentations

OPERATIONAL PROCESS IMPLEMENTATIONS (OPI)

Implementation of any operational project requires planning. Utilizing the detailed road map developed in the OPA and OPR, Practical Process Consulting staff supervise the deliverables by partnering with customer team members and leaders to ensure the ongoing success of the changes and optimization of the processes. OPI Service offerings include:

  • Project Management
  • Staff Training
  • Execution of Implementation Plan
  • Desk Top Procedures
  • Training Materials
  • Operational Hand-off